Full Time Front Desk and Guest Relations Agent

REQUIREMENTS:

  1. At least 12 months of experience working in a similar role
  2. Good level of communication, understanding and reading of the English Language
  3. Must be a Maltese Citizen or an EU Citizen or already residing in Malta

RESPONSIBILITIES:

Carrying out Reservations, Reception, Cashiering, Telephone and Concierge Services

  1. To operate the hotel reception desk efficiently, by attending to all guests’ requests in a professional manner, and also responding and managing to all incoming calls.
  2. To handle reservation requests and room allocations.
  3. Monitor daily bookings and liaising with the housekeeping department.
  4. Welcoming arriving guests, attending to all guests requests always using guest names.
  5. Co-ordinate activities between all departments to ensure guest requests are attended to positively and in the shortest possible time.
  6. Knowledge about the history of our capital city and in particular all the sights.
  7. Coordinate and manage communication between guests and other departments to ensure customer satisfaction.
  8. Handle all requests for concierge services including ticketing, flights, taxi, recommendation of restaurants and other activities in line with the hotel policy.
  9. Inputting of guests’ charges, onto their respective accounts, and attending to guest check out procedures.
  10. Report all customer feedback to the management

Ultimately the scope is to ensure the front desk is run as smoothly as possible delivering an excellent customer experience at all times.

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Full Time & Part Time Room and Public Area Attendant

REQUIREMENTS:
1. At least 2 years experience working in a similar role
2. Good level of communication, understanding and reading of the English Language
3. Must be a Maltese Citizen or an EU Citizen or already residing in Malta

RESPONSIBILITIES:
1. Greeting guests and responding to queries ensuring complete guest satisfaction
2. Cleaning of Guest Rooms and Bathrooms to the high standards set by the hotel management
3. Cleaning of Hotel Public Areas, including public restrooms to high standards of hygiene
4. Responsible for turning over all lost and found items immediately to the hotel manager
5. Adhering to established policies and procedures

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