CAREERS

Date Posted: 13th May 2025

Job Title: Housekeeping Supervisor

Job Purpose:
The Housekeeping Attendant is responsible for the daily housekeeping of guest rooms, public areas, and back-of-house areas, ensuring they are clean, well-maintained, and meet the hotel’s high standards.

Key Responsibilities:

Clean and service assigned guest rooms daily, including:

• Making beds and changing linens
• Cleaning bathrooms, floors, and furniture
• Replenishing amenities (e.g., towels, toiletries, tea/coffee supplies)
• Ensure all rooms are cleaned and inspected according to hotel standards
• Report any maintenance issues or safety hazards to the supervisor promptly
• Restock housekeeping carts and Trolley.
• Follow proper procedures for lost and found items
• Comply with hotel security, fire regulations, and health and safety policies
• Handle guest requests in a courteous and helpful manner
• Maintain cleanliness of public areas

Requirements:

• Proven experience as a housekeeping attendant, preferably in a hotel environment
• Excellent attention to detail and organizational abilities
• Good communication skills and a service-oriented mindset
• Ability to work under pressure and adapt to changing priorities
• Basic knowledge of health and safety regulations
• Working knowledge of housekeeping equipment and cleaning agents
• Flexible with shifts, including weekends and holidays

Date Posted: 14th May 2025

Job Title: Front Office Agent

Job Purpose:
The Front Office Agent is the first point of contact for hotel guests. They are responsible for providing exceptional customer service, handling check-in and check-out procedures, managing guest requests, and ensuring a smooth and efficient operation at the front desk.

Key Responsibilities: 

• Greet guests warmly and professionally upon arrival and departure.
• Handle guest check-in/check-out procedures efficiently using the hotel’s PMS (Property Management System).
• Manage room reservations, modifications, and cancellations via phone, email, and online platforms.
• Provide accurate information about hotel services, facilities, and local attractions.
• Address and resolve guest concerns or complaints promptly and courteously.
• Process payments and maintain accurate billing records.
• Communicate effectively with housekeeping, maintenance, and other departments to fulfill guest needs.
• Ensure the lobby and front desk area are clean and well-organized.
• Follow security procedures and manage room keys and guest information with discretion.
• Maintain accurate shift handovers and daily reports.

Requirements:

• Previous experience in a customer service or hospitality role is preferred.
• Proficiency in hotel software is an advantage.
• Strong verbal and written communication skills.
• Fluent in English; knowledge of other languages is a plus.
• Excellent interpersonal skills and a professional appearance.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong problem-solving and multitasking abilities.

Working Conditions:

• Working in shifts (day/night).
• Interaction with guests from diverse backgrounds.

Date Posted: 13th May 2025

Job Title: Housekeeping Supervisor

Job Purpose:
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas are clean, well-maintained, and meet the hotel’s high standards. This role includes supervising housekeeping staff, coordinating cleaning schedules, conducting inspections, and addressing guest concerns related to cleanliness and service.

Key Responsibilities:

• Supervise, train, and support housekeeping staff including room attendants, public area cleaners, and laundry personnel.
• Assign daily duties and inspect work to ensure standards of cleanliness and presentation are met.
• Maintain housekeeping supply inventories and ensure proper use of equipment and materials.
• Monitor staff performance, provide feedback, and report disciplinary or performance issues to management.
• Ensure compliance with hotel safety, sanitation, and hygiene standards.
• Respond promptly to guest requests, concerns, or complaints in a professional and courteous manner.
• Coordinate with the front office and maintenance departments to ensure rooms are ready for guests and repairs are addressed.
• Assist with scheduling and staffing based on occupancy and operational needs.
• Participate in hiring, onboarding, and continuous training of housekeeping staff.
• Prepare and submit reports such as room status, maintenance requests, and inspection results.

Requirements:

• Proven experience as a housekeeping supervisor or senior housekeeping staff, preferably in a hotel environment
• Strong leadership and team coordination skills
• Excellent attention to detail and organizational abilities
• Good communication skills and a service-oriented mindset
• Ability to work under pressure and adapt to changing priorities
• Basic knowledge of health and safety regulations
• Working knowledge of housekeeping equipment and cleaning agents
• Flexible with shifts, including weekends and holidays

Education and Experience:

• Secondary education or equivalent required
• Minimum 2–3 years of relevant housekeeping experience in hospitality